Frequently Asked Questions

Psychotherapy and appointments

  • You can see our current fees here.

  • We usually work on a weekly basis, one appointment per week at the same time, on the same day. For some clients, we may discuss with you the option of increasing this.

  • In short, no. In our experience, meeting every two weeks has a disproportionately negative impact on the quality of the work, as well as how long it takes. We are an Integrative psychotherapy service, and a large part of our approach emphasises and relies on the relationship between the psychotherapist and the client. For this to be effective, we have to spend time being in the relationship.

  • The overall aim is to get to know each other. Your therapist will want to have an understanding of how things are for you right now and what it is you want help with. And you will get to experience what it might be like to work with your therapist. The details of this process will vary between individual psychotherapists, but here at Therapy Nottingham we will be sitting down and talking. We do a lot of that.

  • You can see all available appointments when you book online.

Payment and Direct Debit

  • For your first appointment with us, and for online psychotherapy we ask you to pay at the time of booking. For in-person appointments, you can pay at the time of your appointment, or online.

    You can also access your appointments and invoices and pay them online at our Client Portal.

  • You can pay online using your card by clicking the ‘Pay Now’ button on your invoice or via the client portal.

    For in-person appointments you can pay by card at the time of your session.

Online Appointments

  • Before you can connect to your online appointment, kindly ensure that you:

    • are using the latest version of your web browser. This website will quickly check for you: https://www.whatismybrowser.com/

    • have properly connected your microphone and camera to your computer, and is accessible by your browser. You can quickly test this here: https://www.loom.com/webcam-mic-test

    • are getting the proper internet speeds as advertised by your Internet Service Provider. To check your internet speed, please visit: https://fast.com/

  • In order to join the session, you first need to ask your practitioner for your own unique link. It's a good idea to check if you've received any emails or SMS from your clinician which might already include it. The link will look something like this:

    https://my.powerdiary.com/clientportal/businessname/telehealth/xxxxx

    This link is unique to you, so you can save it on your device and re-use for every session with your practitioner.

  • Usually, when you click the link, it will automatically open in your preferred web browser on the device you are using. If not, you can copy and paste the link in your web browser's URL bar and click Enter to load the link.

  • When your browser successfully loads your telehealth link, you will see a blue 'Join Telehealth Session' button. Click on it to start your session with your clinician.

  • When you click 'Join Telehealth Session', your browser will try to establish a connection with your device's microphone and camera. To make this connection successful, please click

    Allow

     when your browser asks for your permission. 

Location and directions

  • Our address is: 8 Eldon Chambers, Nottingham, NG1 2NS

    Eldon Chambers is a small, quiet courtyard off of Wheeler Gate.

    See map here.

  • Eldon Chambers is approximately 200m from the Old Market Square in Nottingham City Centre.

    Starting outside of the Council House, walk along the left side of the square (South Parade) towards the fountains (away from the Council House).

    Turn left onto Wheeler Gate.

    Eldon Chambers is on the right-hand side between Cafe Nero and Specsavers.

    Walk through the large stone archway between Cafe Nero and Specsavers. We are the second building on the left.

  • The closest bus stop will vary depending on which route you are using. All City Centre bus stops will be relatively close.

    For Nottingham City Transport information go to www.nctx.co.uk

    For Trent Barton information go to www.trentbarton.co.uk

  • The closest tram stop is Old Market Square, which is approximately 100m away. See walking directions above.

    For tickets, routes, and more information visit www.thetram.net

  • We do not have a car park.

    Being in the city centre, there are several car parks close by.

    Nottingham City Council car parks are listed here: https://parking.nottinghamcity.gov.uk

    The nearest NCP car parks information is at www.ncp.co.uk